If you've ever had a website hosting account before or you have dealt with any other kind of online service, you're probably well aware from your own experience that for certain things it's better to speak with a live person on the phone instead of exchange tickets or emails. If you'd like to find out more about a specific service before you purchase it or if something small has to be done, for example, it'll be much easier and faster to get it done in real time. If you have the option to speak with representatives by phone, it's very likely that you're using the services of a real website hosting provider, not just a reseller. The level of support that you will get over the telephone varies between different suppliers - from very general issues to professional tech support. Generally the majority of suppliers offer pre-sales assistance and 1st level telephone support, while more complicated tech matters are resolved via email or tickets.
Phone Support in Website Hosting
If you decide to use one of our Linux website hosting service, you will be able to contact our customer support team via phone for 14 hours a day. We will help you choose the proper package for your web sites since we are aware that it is better to discuss such issues with a live person. If you already own an account, we can help you with all sales/billing questions as well as general matters, even with some technical troubles that don't involve a lot of time or escalation to a system administrator as it will be better to open a support ticket for time-consuming issues and have all the correspondence in one place. We have phone numbers in the US, the United Kingdom and Australia, so you will be able to call the one you prefer and talk to one of our agents.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be sure that there is always somebody to help you when you have any queries about the semi-dedicated server plans that we provide. Whether you would like to learn more about our packages, you have a billing issue or some general problem, you can call us. Despite the fact that some more technical troubles may need a ticket so as to give some time to our tech support crew to analyze, we are able to help you with countless tech questions over the phone as well, saving you time and efforts. Since we have data centers on as many as 3 different continents - in the USA, Great Britain and Australia, we have local phone lines in these countries as well. In case you're in a different country, we have an international number where you can get in touch with us.