Should you ever encounter a problem with your website and be unable to deal with it, ask the hosting company’s customer service team to assist you to bring the website back online. A quick solution would be the best scenario, but lots of hosting companies respond within 24 hours or even more, all the more so if you are working with a hosting reseller. Even if the problem can be solved without much difficulty, your site may not work properly or it may not be accessible at all for a long time interval, so you may lose potential customers because it is pretty unlikely that anyone will be enthusiastic to return to a site that is out of order. Speaking of which, you ought to make sure not only that you can reach your web hosting provider, but also that they can respond and assist you in a well-timed fashion. If a software app update doesn’t go smoothly or you delete something mistakenly, for example, the website should be restored swiftly in order to avoid extended unavailability.
One-Hour Response Guarantee in Website Hosting
If you are using any of our Linux website hosting service and you have a query or bump into some problem, you can touch base with us 24/7/365 by posting a trouble ticket or by sending an e-mail and we will make certain that you have an answer in no more than 1 hour. If the issue can be sorted out, we will do it before we reply, whereas if there is something that you have to do on your end, we’ll supply you with all the required info – what settings to check, what possible solutions to try out, and so on. Normally, you’ll receive a response within maximum half an hour, which goes to say that waiting around for hours and hours or even for more than 1 day to obtain support is something inconceivable. Our sixty-minute response time guarantee is valid for any inquiry that you may have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from our company, you can take full advantage of our remarkably fast support service. You will get an answer to any trouble ticket posted from the web hosting Control Panel or e-mail sent to our customer and technical support staff in no more than an hour. The response time is guaranteed and it is valid irrespective of the matter – technical or billing. Often, it takes much less time to investigate and resolve a problem. We will give you more info in case the solution involves something that should be done on your end. In case you contact us during official holidays or weekends, the response time will be the same and because of the fact that our support staff is working 24/7, you will receive swift help for any technical, billing or general issue no matter what time of day or night it is.