A ticketing system is the most popular channel of correspondence that hosting providers offer to their customers. It is usually part of the billing account and is the most effective way to resolve an issue that requires a certain period of time to examine or that needs to be forwarded to an administrator. In this way, all replies provided by either party will be stored in the same location in the event that someone else needs to work on the given problem and the information in the ticket will be available to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it’s not integrated into the web hosting Control Panel, which means that you’ll have to sign in and out of at least two accounts in order to perform a particular procedure or to contact the company’s customer support team. In case you wish to administer a handful of domains and each one is hosted in its very own account, you will need to use an even larger number of accounts simultaneously. It could also take a considerable length of time for the hosting provider to answer your ticket.
Integrated Ticketing System in Website Hosting
With a website hosting from us, you’ll never need to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can effortlessly access any trouble ticket whilst you are browsing your website files or updating various account settings. The ticketing system is being strictly monitored 24-7 by our support team members and the response time is maximum 1 hour, but it seldom takes more than twenty minutes to get assistance. In stark contrast with some other providers, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you like and ask for information with regard to any technical or billing problem. You can also see a collection of informative articles, which will help you handle the commonest problems yourself.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we are using is incorporated into the Hepsia Control Panel, which we have created for our semi-dedicated service, which implies that you won’t need a different platform to get in touch with our customer care team – you can do it on the spot in case you stumble upon a problem. Submitting a new ticket requires several clicks of the mouse and tracking down an older one is equally easy. With our intelligent search functionality, you can quickly find any ticket that you’ve already sent. You can open a ticket at any given point in time since our customer care staff members are on duty 24 hours a day, 7 days a week, 365 days a year and answer in no more than 60 minutes, even though it seldom takes this much to obtain a reply. With Hepsia, you’ll have everything in one location and you can forget about the need to log in and out of 2 or more platforms to solve a simple issue.