Regardless of the fact that the web hosting service supplied by the different companies is approximately the same, each provider has their own platform with its own modifications and different ways to perform particular tasks. That is why, an info-packed knowledge base would be unbelievably helpful both for persons with zero past experience and for technically seasoned individuals who will at some point find out how particular operations are carried out, but will lose time in the process. The purpose of such a knowledge base is to help make the hosting service quick and simple to use, sparing users a lot of time and effort. The consequence is more content clients, as they can swiftly find the information they require, and substantially less work for the client service staff members, because typically most of the queries and issues that customers have are already outlined in the knowledge base. Given that the articles are well-written and cover more things, you’ll be able to get to know more not only about your own account, but also about the web hosting service as a whole.
Extensive Online Documentation in Website Hosting
If you have bought your very first website hosting account from our company or have moved your site over to us, you will get used to our services and our in-house built Hepsia hosting Control Panel in no time thanks to the fact that we have compiled an exhaustive online knowledge base where you can find all the info that you will ever need – both general info in regard to the service as a whole and more specific info about the separate features that you can make use of and the issues that you might experience. The articles themselves are available in 2 places. The full article collection can be accessed through the Help section of the Control Panel. You can read relevant articles about the different features in each Control Panel section as well. You can acquaint yourself with how to do virtually everything, from enabling an .htaccess configuration file to administering a mailing list, and all the articles include thorough guidelines, so you will never get disoriented on account of an ambiguous text. Of course, in case you have a more specific problem and you cannot find a solution in our knowledge base, you can touch base with our customer service staff members 24-7-365.
Extensive Online Documentation in Semi-dedicated Servers
We have prepared a comprehensive knowledge base for all our present and prospective clients, so if you buy a semi-dedicated server plan through our company, you’ll be able to find any information that you are searching for at any time. We’ve got multiple informative help articles, which will help you understand better what is going on in your semi-dedicated server account – "What is PHP?" and "What are file permissions?" are simply two instances. Our step-by-step manuals will help you do anything you want – unpack an archive, import a database, forward a domain, and so on. Furthermore, we also have troubleshooting instructions, which will allow you to discover what induces a specific problem and the possible solutions for it. In case you are not able to send e-mails or your domain name returns a 500 Internal Server Error message, for instance, you can check our knowledge base and fix the issue momentarily. You can access the articles through each section of the Control Panel, as well as through the dedicated Help section.