The presence of the customer and technical support that a website hosting company offers will tell you a lot about the services that they provide too. In case you can use only e-mails or tickets, you have most probably come across a reseller not the actual web hosting supplier. If this is the case, you'll probably have to wait for a few days to have an issue resolved as your reseller may not be checking their communication regularly or they may have to consult with the true hosting company for further help. If the provider provides you with several means of communication with fast response time available at any time, they are most likely the top provider, not just a reseller. Therefore you will enjoy prompt assistance and quality support since they will have immediate access to the servers where your account will be created. Regardless of the trouble - technical or sales, it is generally much better to get hold of your hosting company right away through your favourite method of communication.
24/7 Customer Support in Website Hosting
All our Linux website hosting service come with 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring for our website hosting services well before you make an order or you are an existing client and you have any kind of question or some problem, you are able to contact us anytime, which includes holidays and weekends. We have numerous channels to get in touch with us - several phone lines around the world for your convenience and live chat support for pre-sales, billing and basic questions; e-mail messages and support tickets for more complex issues or any matters that need longer time to investigate and fix. Unlike many other website hosting providers, our trouble tickets have a guaranteed max response time of only one hour, so regardless of what the trouble is, it'll be resolved in a timely manner and you won't waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you select, you are able to reap the benefits of our 24/7 tech support services even on official holidays. Your web sites will be available at all times and so will we. With many different connection options, you're able to select the most convenient method to contact us and find out about our solutions in case you don't have an account yet, or ask for support in case you are already our customer. You are able to phone us, start a chat with a live consultant, send an e-mail or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The last two options feature 1-hour answer time guarantee, although it rarely takes over 20 mins to receive assistance regardless of the complexity of the problem. With our customer and tech support services, we will be there for you anytime you need us, not a few days later.
24/7 Customer Support in VPS Servers
When you use our Linux VPS service, you'll never have to wait for more than an hour to receive support for any type of problem that you may encounter with the server or the software which comes pre-installed with it. We guarantee this short response time for all of the tickets which you open from your billing Control Panel or e-mail messages that you send to our technical support team. In addition, we have local phone numbers in a couple of countries around the world and a live chat service where we can help you with billing, pre-sales and basic questions. Customer and technical support is available 24/7/365 using the various means of communication, so whatever your question or issue is, there will always be someone to help you promptly. If you need assistance with third-party software, which you cannot install or which gives you troubles, you'll be able to take advantage of the Managed Services upgrade package that we offer with all VPS plans.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum reply time warranty, you will receive quick support when you order a dedicated server through our company. Our customer and tech support teams are available 24/7/365, so if you open a support ticket via your billing account or you send an email regarding any kind of issue with your server or the pre-installed software on it whatever the time of the day, you'll get a reply within 1 hour, even during holidays. Our ticketing system is the more suitable option in case the matter involved needs a longer period of time to be resolved or if it should be forwarded to our admins, as it is much easier to keep track of the communication sent on both sides. For common, sales and billing issues/inquiries, you will be able to give us a call or talk to a live representative using our chat service. In case you include the Managed Services upgrade to your server plan, our administrators will also assist you with third-party software installation and troubleshooting and just like the standard support, this service is available 24/7 too.