Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Offering quality support in a timely manner is our high priority, so that we support each Linux website hosting service plan with a one hour ticket response guarantee. Once you share a ticket or post an email, our customer customer assistance staff will try all they possible can to generate the most acceptable solution to your situation and to supply you with information promptly.

  • Top quality support service

  • A Top–quality Support Service

  • You are able to email us 24x7x365 with any problem you’ve got relevant to eGeekMD’s services. We’ve got experts working all the time to give you solutions anytime required. Feel free to use the ticket system or drop an e–mail at any moment, or you can grab the phone or use the live chat during business hours.

  • Intuitive help center

  • An Intuitive Help Section

  • eGeekMD’s Control Panel gives a wide–ranging know–how base that is built–into all areas. In each area, you’ll find a Help control key which will load for you a group of step–by–step guides on how to use a selected option or execute a specific action. Additionally, we have made tutorial online videos allowing you to get a better idea of the Control Panel’s interface.