Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Reply Warranty

  • Our group of professionals will do their best to reply to your help inquiries within about 1 hour. If, however, the issue you have experienced calls for the assistance of our Administrators’ =Team,= we are going to forward the ticket to the person on duty and will post a note to inform you.

  • Top quality support service

  • Top–class Tech Assist Service

  • We’ll be on line for you 24x7x365 to give you help and customer support and to aid you with any trouble that you might stumble upon whilst handling your virtual server. We’ll assist you with all pre–installed software applications, plus your Operating System, server admin panel (depending on the VPS type) and the Web Hosting Control Panel designed solely by our developers.

  • Intuitive help center

  • An Informative Help Section

  • An exhaustive and consistently updated articles base is included in our in–house built Web Hosting Control Panel. It provides quick tips about how to perform all the key website managing tasks. The Help section includes in–depth how to tutorials and step–by–step video training. You can open the Help section by hitting the Help or Video buttons in the upper right part of each Control Panel section.