Customer Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Guarantee

  • All your assistance requests will be dealt with in no more than 60 minutes after the support ticket or email is received. If your case needs additional assistance from a server administrator, we’ll forward the trouble ticket or the email to the person in charge, in a timely manner and we will leave a note to notify you that more time will be needed for reaching the optimal solution. Furthermore if you order the Managed Services package, any of the services included there will be completed whenever you wish.

  • Top quality support service

  • An Exceptional Customer Support Service

  • Should you need any assistance while using our Web Hosting Control Panel or with any of the apps that we have preinstalled on the dedicated server on your behalf, don’t hesitate to touch base with our technical support staff at any moment via the ticketing system. In addition, if you require help managing your dedicated hosting server, you can order the Managed Services package, which includes OS updates every week, troubleshooting and installation services, server monitoring and rebooting procedures, backup hard disk drive storage space, etcetera.

  • Intuitive help center

  • An Intuitive Help Section

  • Each dedicated server is fitted out with our charge–free Web Hosting Control Panel, which sports a fully detailed knowledge base plus a selection of step–by–step video tutorials. Whenever you require help working with the Web Hosting Control Panel, just click on the Help or Videos buttons located in the upper right corner.